Version 1.2 · Effective 29 July 2026
These Terms of Service ("Terms") govern your access to and use of the Cuddly Platform ("Platform"), an M&A culture due-diligence and integration platform operated by Takko Technology Oy, a company registered in Finland (Business ID: 3646395-5), located at Helsinki, Finland ("we", "us", "our").
By accessing or using the Platform, you agree to be bound by these Terms. If you are using the Platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
The Cuddly Platform is a B2B SaaS tool designed for M&A culture due diligence and integration. It enables Takko Advisory consultants and their clients to collaborate on culture assessments, friction-point tracking, integration playbooks, and post-deal KPI monitoring across the deal lifecycle.
You must be at least 18 years old and have legal capacity to enter into contracts to use the Platform. Access is by invitation only — you must be invited by a project orchestrator or platform administrator. You are responsible for maintaining the confidentiality of your account credentials.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
The Platform and all its contents, features, and functionality are owned by Takko Technology Oy and are protected by Finnish and international intellectual property laws. You retain ownership of data and content you submit to the Platform. By submitting content, you grant us a limited licence to store, process, and display it solely to provide the service.
We process personal data in accordance with our Privacy Policy and, where applicable, a Data Processing Agreement (DPA). We act as data processor for organisational data submitted to the Platform, and as data controller for account and usage data. See our Privacy Policy and DPA for full details.
We aim to provide 99.5% monthly uptime but do not guarantee uninterrupted access. We may perform maintenance with reasonable notice. Support is provided via the in-platform feedback system and by email to support@takkoadvisory.com.
Access fees are set out in your subscription agreement or order form, or on the publicly published price list at thecuddly.app/pricing. All fees are exclusive of VAT unless stated otherwise.
Subscriptions are billed annually in advance. Prices may be displayed per month for comparison purposes, but the charge is a single annual invoice covering twelve (12) consecutive months. Bank transfer (e-invoice) and card-on-file via Stripe are both supported; the customer chooses the method at signup and may switch via the Customer Portal at any time.
If an invoice is not settled by its due date, access continues for a fourteen (14) day grace window. We may suspend premium feature access at the end of grace and downgrade the account to the free tier. Customer data is preserved during and after the grace window.
The Customer may cancel the subscription at any time via the Platform's billing page (bank-transfer customers) or the Stripe-hosted Customer Portal (card customers). Cancellation takes effect at the end of the current paid period; access continues until that date.
Fees paid for the current annual period are non-refundable. Cancellation prevents the next renewal but does not entitle the Customer to a refund of the current period, in whole or in part. As the Service is provided to organisations for use in the course of their business, the fourteen-day cooling-off period applicable to consumers under EU directive 2011/83/EU does not apply. This clause does not limit any non-waivable statutory consumer rights that may exceptionally apply in the Customer's jurisdiction.
We may change the published price list with at least sixty (60) days notice; existing subscriptions continue at their current rate until the next renewal.
Subscriptions include named advisory sessions at no additional charge, as stated on your invoice, which itemises each included session at its list price and at €0.00. A session is a fixed-length conversation about your own engagement — reviewing the canvas, the friction register and the drafted memo — and must be delivered inside the window shown when it is booked. Unused sessions lapse at the end of that window and do not accumulate.
Sessions are sold and invoiced by Takko Technology Oy and may be delivered by a named professional of Takko Advisory Oy on its behalf. Booking a session grants that named advisor time-boxed access to your engagement; see the Data Processing Agreement. You may remove the included session at any time before it is delivered, without any change to your plan price and without any reduction in the platform features available to you.
The output of a session is advice, not a warranty on the outcome of your transaction. Nothing said or written in a session is a representation about the value, risk or advisability of a deal, and decisions taken on the basis of it remain yours. Section 9 (Limitation of Liability) applies to advisory sessions as it does to the platform.
To the maximum extent permitted by applicable law, Takko Technology Oy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.
Either party may terminate access with 30 days written notice. We may suspend or terminate your account immediately if you materially breach these Terms. Upon termination, you may request an export of your data within 30 days.
These Terms are governed by the laws of Finland. Any disputes shall be resolved in the District Court of Helsinki, Finland, unless mandatory consumer protection laws in your jurisdiction require otherwise.
We may update these Terms from time to time. We will notify you of material changes by email and require re-acceptance within the Platform. Continued use after the effective date constitutes acceptance.
For questions about these Terms, contact us at: legal@takkoadvisory.com or Takko Technology Oy, Helsinki, Finland.